- How we work
DELIVERY: Once you have made an order for your Rust Collections piece, we will contact you within 24 hours to confirm the current lead times. The current expected lead time for a dining table or bed is 3-4 weeks. We will do our best to get your item to you in a reasonable time frame without compromising on quality and care.
Upon receipt of order, we will begin the timber selection process, picking the best lengths that will marry together to create your chosen item and begin its journey from us to your home.
SIZE: Because all our pieces are custom made, we can make bespoke adjustments if you require something different to the standard sizes offered in the Collection Shop. Please use the Contact Us page to let us know your size requirements. If the size is larger than the standard dimensions offered we will provide a cost within 24 hrs.
COLOUR: For our timber frames, we offer Farrow and Ball’s Pitch Black, Plummett (grey), and All White as standard. If you have an alternative colour you would like for your painted timber frame let us know in the Contact Us page. Our steel frames are either finished raw or are powder-coated. Our standard powder-coated finishes are Graphite Black, Pure White, or Slate Grey. You can choose any colour from the RAL Colour Chart for a £20 surcharge.
We will update you on the progress of your order throughout its various stages and, once it’s finished to Rust standards, we will contact you to organise a delivery date.
Once your Rust Collections piece has had a chance to settle in to your home as the new star of the show, we will give you a courtesy call to ensure we have met expectations. We are constantly looking to improve and value your feedback.
We look forward to hearing from you!