Terms and Conditions
rustcollections.co.uk is operated by Rust Collections Limited, whose office is at and can be contacted at Rust Collections, Broomhill House Lodge, Stoke Lane, Great Brickhill MK17 9AQ. +44 (0) 330 330 9135, and whose registered office is at 59 Union St, Dunstable LU6 1EX.
These terms and conditions (“Terms”) apply to each purchase of goods made from our website www.rustcollections.co.uk, or by telephone +44 (0) 330 330 9135. We may change or update these Terms from time to time and will publish any changes on this website.
By making a purchase from us you undertake that all products ordered are for your own use and not under any circumstances for resale.
These Terms are governed by English law and are subject to the jurisdiction of the English courts.
We try to ensure that the product descriptions, images and prices that appear on our website are accurate. However, sometimes mistakes happen and in the event of any errors on our website then we will rectify the error as soon as reasonably possible and inform you of any error relating to any product you have ordered.
If there is an error in the pricing of any products we will contact you as soon as is reasonably possible and you may either confirm the order at the correct price or cancel the order.
Please note that sometimes the colours of products as they appear on your monitor and as they actually appear may be slightly different due to factors such as your monitor display settings and, for photographs, the lighting conditions at the time. Although we try our best to ensure consistency, sometimes different batches of the same steel, wood and paint may be slightly different in colour and we cannot accept returns for this reason.
Before placing your order, please make sure you have entered all information correctly and check your room dimensions to ensure your order will fit and that there is sufficient access to deliver it.
All products must be paid for in full at the time of ordering. When we accept your online or telephone order we will send you an email confirming the details of your order, until then there is no contract between you and us.
Rust Collections is a bespoke furniture service which allows you to customise your furniture. You can order any pieces from our collection in any of our frame or leg standard colour options as stated on each product page. You can also choose to have pieces from our collection made to different dimensions. Dimensions will be agreed before the item is purchased. Please note we do not hold stock of customised furniture, so it will take us up to 4 weeks to produce your bespoke furniture. Occasionally due to unforeseen circumstances the lead time might be longer than 4 weeks, in which case we will inform you as soon as we become aware of it.
This service also includes our bespoke painting service where we will paint your furniture frames in any colour of your choice. We strongly recommend purchasing a sample pot and testing the paint in your selected room.
Availability information and delivery method will appear on each product page. When we accept your order which is being delivered by our White Glove Service, you will be contacted up to 16 days prior to the estimated delivery date to book in delivery. We will then contact you again within 2 working days of the confirmed date and give you a 3 hour delivery slot. The delivery team will contact you on the day of delivery to give you a more precise time. We only delivery to the UK mainland for white glove deliveries.
CANCELLATION AND RETURNS
If you place an order using from our collection, which includes made to order furniture, our bespoke painting service or any bespoke furniture, you can cancel the order within 24 hours of the time the order was made and receive a full refund. After 24 hours and up to 14 days after receipt, we will give a 70 percent refund if you choose to cancel. Rust Collections good(s) usually go into production 24 hours after the order is placed.
Unless there is a structural defect in the product delivered to you, we do not accept returns of any products notified to us later than fourteen days after delivery.
The products we supply to you will be of satisfactory quality, fit for purpose, and as described.
Some of our products are provided with care instructions, and we will not be liable to you for any fault with any product that arises out of your failure to follow the care instructions.
If we deliver any product with a structural defect, please contact us as soon as possible to arrange a repair, replacement or refund.
We will not be liable to you for any indirect losses, including any loss of revenue or profits or any other losses that are not reasonably foreseeable at the time your order is accepted (except that these Terms do not limit our liability to you for death, personal injury or fraud).
We will not be liable to you for any loss you suffer as a result of our being unable to comply with our obligations under these Terms because of circumstances beyond our reasonable control.
These Terms do not affect your statutory rights.